How do you connect with your customers and build lasting relationships? In e-commerce, there are numerous ways for a seller to reach out to customers, such as emails, live chats, social media, mobile, and many other forms of communication. But what is the most effective and efficient way to manage customer relationships on Amazon?
Buyer-Seller Messaging is the only way Amazon sellers can communicate with their buyers. Although it ensures the confidentiality of both buyers and sellers, it prevents sellers from providing valuable customer service consistently.
This article was contributed by Jeff Lieber and his team from TurnKey Product Management, an Amazon consulting company. With over 12 years of Amazon experience, over 150K products sold, and over 8-figures in revenue made for our clients in the past year alone, we are uniquely positioned to help brands scale their sales on Amazon through a variety of services: full service management, Amazon PPC management, 1-on-1 coaching, standard operating procedures, online trainings and more.
Author: Ryan Moran, founder of Capitalism.com and host of the One Percent podcast
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Since its inception as an online bookseller in the 1990s, the Amazon's e-commerce platform can truly be called a retail innovator. Nowadays, its reach is nearly 50% of internet users in the US and its website amazon.com receives more than 2 billion visitors monthly.
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