How do you connect with your customers and build lasting relationships? In e-commerce, there are numerous ways for a seller to reach out to customers, such as emails, live chats, social media, mobile, and many other forms of communication. But what is the most effective and efficient way to manage customer relationships on Amazon?
Buyer-Seller Messaging is the only way Amazon sellers can communicate with their buyers. Although it ensures the confidentiality of both buyers and sellers, it prevents sellers from providing valuable customer service consistently.